Originally Posted by
tuolumne
More interesting than the birthday angle is that UAL is training their onboard staff to be quasi res agents, rebooking flights for customers. On request? In IRROPS? With the company's track record of "training", this should be interesting.
I'd be surprised if this is true, I think the article is a little confusing because it focuses on flight attendants. I suspect the same app will be used by some of the roaming CS folks, like the ones you see at ORD sometimes.