FlyerTalk Forums - View Single Post - Oddest Conversation With a DL Phone Agent
Old Aug 19, 2015, 1:14 pm
  #10  
MSPeconomist
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Actually no. I violated my own rule when someone based in CVG sounded very professional so I proceeded to ask her about upgrade inventory on a trip I was planning. Among other things, she said that taking a stopover that is allowed by a fare (not a broken fare or three one ways) would require an additional upgrade cert. She also insisted that an international connection cannot exceed 12 hours, while offering me an itinerary that had a 13 hour connection (but being unwilling to look for a longer connection). Incompetent but convinced that she was right!
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