Originally Posted by
flyerCO
Just because KE has a seat they're willing to give away as an award doesn't mean that DL Skymiles also has a seat it can ticket. 1)Airlines limit the number of award seats partners can book, and 2)DL can dole out or not dole out, those award seats in whatever manner and at whatever rate they choose. Especially with how much DL and KE are at each others throats I'd bet DL doesn't want to send anything more than a bare minimum their way. I wish KE was on the level of AF/KLM in terms of cooperation, but it just isn't the case.
This.
The agent wasn't nuts, just wrong. But, the point is that the fact that you can find availability on a partner doesn't mean it can be booked w. SM.