Originally Posted by
HockeyCoachBen
I know this has been discussed before but, to me, this is a very new ordeal that Hilton/HHonors has failed miserably at...
About 2 weeks ago, I received 2 different emails from 2 different HH properties thanking me for my stay. Both of the emails looked very "phishy" (spammy) but the email address in the "From" field seemed legit so I responded to both and let them know I hadn't in fact stayed with their hotel at the time/date that they referenced. But i had stayed with both in the past.
Both hotel GM's quickly emailed back an apology email saying there was a glitch in their system, everyone from the past year was getting the email, etc, etc. So, I more or less blew off the situation.
Finally, is Hilton failing miserably at protecting the personal information of their customers?
As your Hilton Honors account appears to be used by an unknown person, to help protect your privacy, I would expect Hilton to issue you a new account number and transfer your existing information to this new account. Banks and credit card companies issue new account numbers on a hacked account, so why wouldn't Hilton do this for your protection and peace of mind?
When Hilton refuses to issue a new account number to you, their behavior gives me the impression that Hilton does not care about the safety, security or protection of the personal information of you or their other guests. I know I will keep your experience in mind if I choose to stay at a Hilton property.