FlyerTalk Forums - View Single Post - Hilton FAILS at Personal Information/Identity Security at Properties
Thread: Hilton FAILS at Personal Information/Identity Security at Properties
View Single Post
Old Aug 19, 2015 | 2:48 am
  #4  
nacho
FlyerTalk Evangelist
All eyes on you!
15 Years on Site
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,737
Originally Posted by HockeyCoachBen
I can definitely see how a one-off situation can be simple human error, but I personally have never seen this happen with any other hotel chain.
I have - IHG changed my address and I have seen on the IHG thread where someone got sent someone else's booking confirmation. Once someone got his account hacked and redeemed all his points to get amazon GC.

At Marriott once I got a wrong folio under my door and that guy's address, MR info are all there.

Another FT thread at Marriott - a FTer got his account hacked, someone used his points to book and he called the hotel when that guy was actually staying at the hotel, the hotel asked that guy to pay with his own CC - no sincere apology from Marriott AFAIK.
nacho is offline  
Reply