Originally Posted by
theseatbelt
Didn't know I'd see this day, but I had to make a call to AC reservations twice recently (regular phone line). The machine said the phone would be answered in less than 2 minutes. My call was picked up immediately.
Well done AC. Well done.
I'm glad to hear about your experience! From what I remember, perhaps I am wrong, was that it's been like this for a while. I remember at the YYZ December Do, I brought this up. <much to people's disbelief>. Hold times were <5 minutes then as well.
Kudos to AC for fixing this issue!