Originally Posted by
KenHamer
It originated eons prior to the evolution of hyperbolic claims of "entitlement" that now so frequently appear on this forum in response to almost any question.
In the early days of this forum, everyone in the forum would have been on side with the OP with responses ranging from "yeah they could have but no big deal" to "yeah they probably should have." And yet as long ago as 2001 (likely earlier than that) Air Canada employees were often terrified to do the right thing, or anything, for that matter. At the time, Robert Milton appeared to be on a massive witch hunt looking for any trivial transgression to use as an excuse for unloading/cost cutting an employee. It would seem that nothing has changed.
Anyone remember the SEx coupons? Anyone have any idea why they were eliminated?
Anyone remember Rovinescu's claims in 2010 that they were going to empower employees to resolve small problems on the spot?
Bull's eye! I mean how many comments on this thread expressed the fear that Air Canada (or even the "media") would get a hold of this discussion and make things even worse for those who are legitimately (not me or my wife, of course) entitled to be upgraded?
And, yes, unquestionably this is the workplace culture that Milton developed and Rovinescu perfected. Just talk to ordinary AC employees on planes and in airports...
Originally Posted by
KenHamer
My first thought yesterday was that AC has indeed very cleverly turned this forum in upon itself, and that with each passing day their preferred passengers are becoming more and more compliant.
Absolutely. It's the one unfortunate byproduct of knowing the ins and outs of the "system" instead of considering the big picture and, God forbid, the ethics of big companies.
When I started reading this forum a number of years ago, it seemed that we were in it together to fight the "machine," whatever it was. Now, the slogan seems to be, "Let's learn the rules, let's not rattle the machine too much, and, above all, let's destroy our upgrade competition -- those wrongly-entitled complainants."