Originally Posted by KenHamer

It originated eons prior to the evolution of hyperbolic claims of "entitlement" that now so frequently appear on this forum in response to almost any question.

In the early days of this forum, everyone in the forum would have been on side with the OP with responses ranging from "yeah they could have but no big deal" to "yeah they probably should have." And yet as long ago as 2001 (likely earlier than that) Air Canada employees were often terrified to do the right thing, or anything, for that matter. At the time, Robert Milton appeared to be on a massive witch hunt looking for any trivial transgression to use as an excuse for unloading/cost cutting an employee. It would seem that nothing has changed.

Anyone remember the SEx coupons? Anyone have any idea why they were eliminated?