Originally Posted by
mmaster737
Just had an interesting experience booking flights using our Corp travel tool which is probably used by many others (Concur). I was booking a flight for 10/24 and it was displaying both AA and US flights, but when I choose the US flight (forgetting the exact US end date) and tried to book it I got an error message that the fare was no longer available. When I searched again, the US flights were again displayed and when chosen gave the same error message. Then the light came on and I selected the AA flight, and of course it worked.
Sure is strange that US flights are still out there in Concur when they don't really exist.
This is a typical problem with down-stream processes. If they don't get updates frequently the customer is misled as to what is available. At least the purchasing process was able to confirm availability before selling the ticket. Even AA.com has this problem, but at least they get around to updating the customer-facing system(s) more frequently.
If you have a means to contact Concur support, you might suggest they trigger a refresh to keep the frustration down.