I know this has been discussed before but, to me, this is a very new ordeal that Hilton/HHonors has failed miserably at...

About 2 weeks ago, I received 2 different emails from 2 different HH properties thanking me for my stay. Both of the emails looked very "phishy" (spammy) but the email address in the "From" field seemed legit so I responded to both and let them know I hadn't in fact stayed with their hotel at the time/date that they referenced. But i had stayed with both in the past.

Both hotel GM's quickly emailed back an apology email saying there was a glitch in their system, everyone from the past year was getting the email, etc, etc. So, I more or less blew off the situation.

Fast forward to today and it now marks the 3rd consecutive day that I have received these thank you emails again. This time, the hotels are all properties that I have never stayed at before.

Again, I responded to each email letting them know it wasn't me who stayed there. The first two never responded. Finally, the third did just a little while ago. AGM from Hampton Inn location emailed and said someone made a reservation online using my HH#, name and possibly CC# (though she refused to tell me the last 4 of the CC to match). When the person checked out, they asked to switch the HH# and CC on file. This is when the front desk person became suspicious and asked for ID. Of course, it wasn't me on the ID.

I have spoken to Hilton Corporate and the hotel itself directly. Neither are willing to release any information to me "for privacy reasons". But, IT'S MY PRIVACY at stake here!

I have asked Hilton to put security measures on my account, such as asking for ID when anyone used my HH#, name or CC# at check-in. Hilton has refused. That's not something they can do. The senior customer something from Hilton Corporate told me, "until you actually see a charge on your credit card, there is nothing to be worried about". Oh, how wrong he is!

So, I threw a scenario at him...this fine upstanding citizen who uses my info to check into the hotel, get my benefits, etc. decided to throw a loud, obnoxious, destructive party in "my" hotel room. Said person (and degenerate "friends") destroy the room and walk out without anyone knowing who they are. Who gets in trouble for this? Yup, ME! Isn't that alone reason for concern?

I understand on rare occasion, someone can transpose a number and accidentally use the wrong HH number on a reservation. Simple human error. But 5 times in a couple week span? I doubt it!

So, I ask my FT brethren, am I overreacting (especially with the party/destruction scenario)? Am I right to be concerned?

Am I right to be pissed because this person has been getting better upgrades than I usually do? And I don't even get the stay credit/HH points! (In case its not obvious - that was tongue-in-cheek but Murphy's Law says I'm probably missing out on something! haha. Have to keep a sense of humor during turmoil!)

Finally, is Hilton failing miserably at protecting the personal information of their customers?