FlyerTalk Forums - View Single Post - ARCHIVE: AA - US Reservations Merger 18 Jul - 16 Oct; US code / brand end 17 Oct 2015
Old Aug 18, 2015 | 10:55 am
  #333  
ryan754
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20 Years on Site
 
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,697
Denied boarding in PHL today

Last night I bought a last minute J ticket SMF-PHL-MIA-XXX.. My ticket had a long layover in PHL and about 30 minutes after issuing the ticket space opened up on an earlier flight.. Called Reservations who quoted me a hefty change fee even though F/A class was available.. I was told to check with the Check in desk at SMF and they could probably sort everything out. I've done this before (got on earlier/later flight) So at check in, I asked to be put on the earlier flight and got a BP.. Upon boarding in PHL someone else had my seat, and I was told that someone at reservations changed me back to my original flight. The GA tried to throw my BP away.. I still have it... I'm quite mad at the moment... Any advice?
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