Chris Elliott gone from BA?
It was with much fanfare that Chris Elliott joined last year but now it seems he has disappeared. Anyone know the story?
I personally thought that he was a really poor fit considering his well-known views towards loyalty programs. Also, in my mind at least he loses a lot of his credibility because he will take on problems knowing that the reader is in the wrong just for the sake of fighting the big bad corporation. At some point responsibility has to rest with the consumer but in his eyes, the consumer can do no wrong.