Originally Posted by
shansbox
Second, the system said I was entitled to a complete refund, minus the $500 cancellation fee. Customer service, over the phone, told me that it was a non-refundable ticket, and I was only entitled to some of the taxes and fees back (even though he could see the screen I saw, when I was going through the cancellation process under Manage My Booking).
Do you still have your original e-ticket receipt? Are you able to tell us:-
Someone might be able to try to reconstruct the fare rules for your fare(s).