FlyerTalk Forums - View Single Post - Hotel del Coronado Canceled My Reservation Without Notifying Me. What to Do? [Advice]
Old Aug 18, 2015 | 1:08 am
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Canarsie
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Originally Posted by Big4Flyer
At this point, if I call and they confirm that they canceled it because the rate was too low, has anybody ever had luck in the past persuading a hotel to honor the rate? I have no plan to launch into a tirade against the hotel. While I would of course be disappointed, its not the end of the world and we would simply stay at the Park Hyatt or Fairmont instead.
Just call as you would if you had procured a higher room rate and place your request.

At $92.31 for one night for a room which seems to normally sell for $359.00, I would say that you have a chance of that rate still being honored by the hotel property — as opposed to a rate of $5.00 per night for 30 nights, for example.

There is no need to be concerned at this time, as:
  • You already seem to have a back-up plan in case they do not honor your rate
  • The only way I see the hotel not honoring your rate is if the room has a highly likely chance of being sold for the night at the normal rate — if the room is likely to remain empty, they would rather have that $92.31 from you than nothing at all
  • Management at the hotel property might not honor the rate; but they might negotiate with you to reach an equitable compromise — $225.00 would still be a good rate, for example
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