Originally Posted by
Adam1222
+1
You really don't know that they canceled your reservation. All you know is you can't view your reservation on the website.
"What to do?" Pick up the phone and call the hotel. Give them your confirmation number. Do not say they canceled it, or that it was a mistake rate. See what happens before launching into a speech on propriety. Perhaps the hysteria will be for naught.
Thanks for all the excellent advice. You're right, no need to conclude on worst-case scenarios.
To answer previous posters, I booked directly through the hotel and up until today have been able to view the reservation online, hence my concern when I couldn't pull it up. I checked previous spam emails to confirm that I haven't received anything from them.
I have read through the Best Practices thread and have been able to take advantage of a few mistake rates in the past. I used the suggestions in the thread to compose my email to the hotel, in which I simply said that I was unable to access the reservation rather than mentioning anything about the rate. If I haven't heard back by tomorrow I'll try calling the hotel directly.
At this point, if I call and they confirm that they canceled it because the rate was too low, has anybody ever had luck in the past persuading a hotel to honor the rate? I have no plan to launch into a tirade against the hotel. While I would of course be disappointed, its not the end of the world and we would simply stay at the Park Hyatt or Fairmont instead.