HP continues to get worse. Was in the elite line last month, and was told by the passenger ahead of me that he had been in line for 1/2 hour. The elite line was not long, either.

Heard from staff in the HP Club that HP has trouble hiring and keeping employees because it doesn't pay to standard. Hense, people get trained by HP, and transfer to another airline for more $$ as soon as they can.



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The only difference between ordinary service and extraordinary service is a little EXTRA.

-- Bob