Had an ok stay here. Was here on a weekend so the casino traffic was heavy. They do prioritize parking for hotel guests in the parking garage so that was nice. It's not super close to Old San Juan (made worse by PR traffic) but we didn't mind it. Some maintenance issues like sink separating from wall.

Received 0 Diamond recognition and when asked if it were possible to get a larger room the FD brushed us off with "the hotel was sold out" - little irksome as there were clearly revenue rates bookable online. Only reason I even asked is that the two San Juan properties (Place & House) have different categories of rooms including suites. They also appear to be priced the same online, e.g. King room and King room suite (both 8K award points). Diamond amenity not offered nor asked, so not surprising that points didn't post.

We did find a couple of good restaurants near by though, overall can't complain too much.