FlyerTalk Forums - View Single Post - Linens / presentation debate for meal service on AA, US / both
Old Aug 16, 2015 | 2:44 pm
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Originally Posted by GotCalcio4
Generally speaking, yes. This is one point where I am fully behind the PMAA crowd. I've taken a look at many of the pre-9/1/14 meals. AA's food wasn't gourmet and certainly not 5 star. But the small little things that AA did to enhance the appearance, such as pre-set linens, the fancy napkin holder, real salt and pepper shakers, dressing in ramekins, etc etc went a long way towards enhancing the perceived quality of the meal. In this case the sum of the parts. This is something Hector and the current team don't really seem to understand.
Entirely agreed. I've actually been impressed with recent meal improvements so far; presentation and service improvements would really round those out, IMO.
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