I was lucky none of my flights were delayed, but online check in for CA and ground service in PVG for transit was non existent.

When I arrived both times at PVG the transfer counters were not staffed, if they ever are. I had to pass immigration in PVG. One immigration counter noted in the display "transit at counter 72", counter 72 did not exist when I walked by.

Online check in not functional/available for the PVG-SYD nor the SYD-PVG leg, which is what I was told after calling CA. No mentioning on the CA website that these routes are not supported for on line check in.

Online check in on a CA ticket, flight operated by LH, worked fine. Boarding pass for the next trips could not be provided since there is no agreement between LH and CA to do so.

For the return flight I had to wait for the LH check in at PVG to open, and even longer for them to give me a paper ticket since my eticket was supposedly non existent.

Only positive was the transit in SYD, because the agent that was at the gate for arrival, told me he will provide me with my boarding pass at the gate once the plane was empty and I cleared security.

The worst was I was refused the boardin pass for PVG-SYD unless I had a visa, whih I could not get by internet using the internet at PVG (cell and airport WiFi). Since I had many returns to by departing airport via SYD i know that Australia honers Travel without Visa, only some gate agents do not (CA, TG) do not.