Originally Posted by
MrAndy1369
Sadly, this is kind of telling. Why are the pictures of the service tray (on the top) showing the tray without a linen on top of it? The fact that this represents the new service and still is showing the paper liners seem to portray that AA didn't plan to pre-set linens, unless I'm missing something. What do you think?
An astute observation. If in fact their intention was to ever have the linen pre-set by the caterer to cover the tray as it should be used, then why would they print the instructions showing the exposed wax paper thing? Something doesn't add up.
Originally Posted by
GotCalcio4
UM remember... NO ONE here understands your obsession with linens... they mean nothing to the meal service. Let's focus on more important things.
I disagree. Presentation can affect the perceived taste of the food. If you serve something that clearly looks like it belongs in the cafeteria of a mental institution, people's immediate subconscious opinion is going to be one of distaste. That can actually have an affect on what someone tastes.
Some here will say that we should be happy since they improved (well, in reality un-downgraded) 3 or 4 lunch and dinner entrees and sweep everything else under the rug. There are still plenty of problems with the service though, the primary ones at this point being consistency, quantity, menu rotations and staggering (e.g. one should never take two miscons traveling into and out of DFW and be served the same menu on both), lack of options on standard transcons, quality of the other dishes that were not updated to roughly their former standard, the pre-appetizer sized salads with little other than lettuce and maybe a few slices of one vegetable, presentation of the whole tray, the gross cookies etc. Then of course there's the breakfast services also...
There is much to be done, some items of more importance than others, but they still need to be fixed.