Can someone please answer what exactly do they mean by a voucher site. I know that they won't make claims outside the U.S. with one. I always assumed it was a site where you had to prepay and you would get a voucher. That meant that you can only use a site where you paid at the hotel.

My friend filed a claim for a U.S. hotel and was denied. After 3 times they finally saw the rate but they said it was an advanced purchase rate and denied due to that. That site does not offer option to pay at hotel it's only vouchers.

I used the same site 2 weeks ago and no problem.