Originally Posted by
Mark_T
They re-booked you onto a different flight at your request. Updated your ticket accordingly and charged you the correct amount for those actions, or at least I don't see anything you've written as challenging that?
I really don't see how you can argue that the change fee and fare difference was wrongly collected just because eventually the flight didn't actually operate.
Are you serious?
ANYTHING that traveler18 paid toward getting on the flight that was subsequently canceled MUST be refunded, since the flight didn't operate. That would include the original fare, the change fee, and any fare difference. The latter two are pretty cut and dry. On the original fare, it sounds like AA is trying to say it only owes the difference between the O/W and R/T fare, but that's a complete load of BS, when they were the ones that cancelled the flight.