Originally Posted by
citrixscu
Is this something that has to be done at the airport or via AA customer service? AA customer service said my status was linked to the reservation but it turned out that was not the case.
If you find a good airport AAgent, they should be able to do it. It just takes them a few minutes. They don't typically like to do it though because there's some work involved (at least in my experience). It's best done over the phone and any phone AAgent should be able to do it. You shouldn't specifically need AAdvantage CS.