Originally Posted by h1ghfly3r

I think this thread is a great new opportunity for EtihadHelp to prove that they really want to improve something. Let's give them a second chance. It is a step into the right direction and they deserved it.

Personally would I like to see one or two designated EY staff who ate responsible for FT. Even if they are not available 24/7 and in 10 different languages. But maybe that is just my opinion.