IC Nairobi
What is your IHG Rewards Club status?
Plat Ambassador
Were you happy with the hotel?
Yes Very happy
Which room did you book and what upgrade did you receive?
Booked a standard room which ended up being free due to IHG Best rate guarantee. Amazingly on arrival I was upgraded to a club floor room with lounge access
How are the rooms?
Very nice . Renovated with large bathrooms
How is the exec. lounge?
Really great ,good quality canapes .Standard spirit choice . Nice breakfast
What was your welcome gift?
Choice of 1000 points ,dinner buffet , local gift ,laundry discount, spa discount . Dinner buffet seemed the best value but had no time so took the points
What was good?
Amazing loyalty recognition . Over and above upgrades despite having the room on BRG . Nice renovated room
What was bad?
No bathmat in the bath was very lucky not to have a bad slip and fall but was documented and compensated .
Value for the money? Would you return?
As I didn't spend a penny it was unbelievably good value . However the outstanding service means I would return in a heartbeat .