I can't understand the logic of a second dining room/lounge to be honest or the reception.
They really should direct guests having the cooked breakfast over to the main restaurant and have a continental offering the platinum building.
The coffee I completely agree with you its bonkers and that's before we get to fact the stuff they serve is awful.
ive only stayed here about half a dozen times and have always booked the half board option (and changed my way) due to the location as the chain places across the way are always full of kids. The half board option for dinner is generous as you can have anything you want, no doubt that will also change if they are penny pinching.