A change has been made in response to the complaints. Rather than rehash the complaints immediately, let's give them a chance and see.
I recognize that the change merely prevents EtihadHelp from stalking every thread with their boilerplate; it does not necessarily improve their dismal success rate in actually solving problems and addressing the complaints. However, maybe the new system will allow them to get a higher percentage of results in a smaller number of cases.
The change to a single thread will also allow the complaints to be collected in one place and thus make any continuing pattern of failure to deliver results more visible.
I suggest using this thread for complaints, and not (at least for now) to complain about how they handle complaints.
Last edited by SeeBuyFly; Aug 12, 2015 at 2:11 pm