Originally Posted by
irishguy28
Did you pay €15 online for a "first" bag, or did you pay the correct online fee of €45 for the "second" bag?
I ask only because, if you take up the frequent flyer baggage allowance, this counts as the "first" bag. The "first" bag is always cheaper (€15 paid in advance, €30 at the airport, or, when you have FFP privileges - free).
Regardless of the "cost" of the first bag (€0, €15, €30), the second bag is always charged at a higher rate.
You should have paid €45 online for this bag (it costs €70 at the airport). I suspect that perhaps you instead paid just the €15....
So there may be a little more to this than first meets the eye.
Given your earlier personal experience, I would advocate that you always print your luggage receipt, and carry it together with your e-ticket. If you can anticipate potential trouble, it is always better to confront it on the day, rather than trying to recover the money later...
Thanks for your reply
irishguy28. I paid 30 euros at the time of booking for the bag, but I suspect that's not the problem here because on the other flight I mentioned it was exactly the same situation, ie I paid 30 euros online and after showing my receipt to the lady at check-in I had to pay nothing (I'm also Flying Blue Gold).
Originally Posted by
irishguy28
Given your earlier personal experience, I would advocate that you always print your luggage receipt, and carry it together with your e-ticket. If you can anticipate potential trouble, it is always better to confront it on the day, rather than trying to recover the money later...
That's absolutely correct, Mrs JohnRain even had the receipt but she's not that experienced a traveler, which means that she didn't react in the right way.
That being said, it's really poor performace from AF not to be able to recognise such things in their systems.