Originally Posted by BeatCal

Geez guys. You are all being off on this. I hope the moderator posts this to the poll area. I believe that the vast majority of us would have done the same as the OP. The GA was being very aggressive by calling him out over the PA and then refusing to help him.

Lets rehash:

He buys a picture for his daughter that she loves
She does not want it hurt
He asks the GA and she is not budging "the rules are the rules are the rules..."
He calls the RC and all is taken care of
He is a hero to his daughter.

Way to go DAD!!