Originally Posted by pinkblanket

Success! I booked a business class seat SFO-NRT-SFO with ANA using VS miles. I found low-level award availability on both ANA new website and United website.

I called U.S. number twice and both time agents said no availability. Then I tried Hong Kong and India offices but both were closed. Carribean number has been disconnected (and yet it was still posted on VS website).

So I waited for two hours and called U.S. number again twice. On my fourth attempt, the agent was able to find availability.