FlyerTalk Forums - View Single Post - BR's Handling of Typhoon Soudelor Delays - Was it that bad?
Old Aug 11, 2015 | 12:01 pm
  #13  
coolfish1103
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Originally Posted by ycc777
I actually flew out on the 9th, the date after tyhpoon on the first CX flight. I was concerned as well and had been checking airport website on CX flights on the 8th (the actual tyhpoon day) to observe the pattern. CX did the same that all flights were shown "on time" prior to departure on the 8th and then turned "cancelled" when its time for departure. I'm not sure if passengers did get different answers from the airport announcement but it seems like it's the same as BR except not getting on the news.

My flight took off with delays of course but I have no complaint comparing with others. I did see many people stranded at the airport spending all night at Terminal 1 (non-BR terminal) so I'm assuming it's the same miscommunication from other airlines. An old man asked me for help to find vietnamese airlines saying that he's been there since the day before but the flight was once again postponed without a specific time and nobody was at the counter to assist. He then decided to buy from Vietjet that's actually checking people in at the time.

Yes, it was that bad at the airport and I do think there should be a standard process to avoid this again from all airlines.
Terminal 1 has most low cost carriers which I do not expect them to have the same service standards as BR.

For CX, what you said is not true. All the flights delays and cancellations were on the news and web all times and all of them except BR had delays or cancellations said up front for some flights. BR is the only airline that had all flights on-time.

This is from August 7: http://www.appledaily.com.tw/realtim...150807/664869/

2015年08月07日18:28

受到颱風蘇迪勒影響,國泰航空及港龍航空宣布,今晚8月7日航班正常,8月8日台北-香港航班:CX463/465/407/471/403/469/KA487,香港-台北:CX496/CX486等航班取消。(李姿慧/台北報導)

This is from August 6:

【華航集團班機異動資訊】
受到蘇迪勒颱風影響,8月7日華航/華信部分航班取消,美國、加拿大、紐澳、歐洲等部分航班提前起飛。取消航班如下:

華航台北往返高雄 CI308/CI309 取消。
華信高雄往返琉球 AE280/281 取消。
華信香港往高雄 AE982 取消。
華信台中往香港 AE1831/1832/1841/1842取消。
華信寧波往台中AE966 延後18小時起飛。

華航集團將視颱風動態調整航班,提醒搭機旅客及接機民眾多利用華航網站(http://www.china-airlines.com.tw/ch/other/typhoon.html) 查詢班機動態資訊。中華航空客服中心 412-9000 (手機請先撥02) / 華信航空客服中心412-8008 (手機請先撥02)
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