Originally Posted by
MSPeconomist
Maybe you think that an apology is enough here, but I don't. IME this was a real violation and the hotel should have been much more careful. I can't imagine how upset I would have been if this had happened to me, starting with entering "my" room and seeing that it was occupied by another guest with no sign of my belongings.
OH, YOU'RE NOT THE OP HERE, SO WHY IS IT UP TO YOU TO DETERMINE THAT SOME MINIMAL APOLOGY FROM THE GM IS SUFFICIENT? HOW DO YOU KNOW THAT IT WAS *OBVIOUSLY* A MISTAKE OR DUE TO ANOTHER GUEST WITH THE SAME NAME? For all you know, the OP has an extremely distinctive name.
I think it's time for the OP to name and shame the hotel.
Are you trying to make up a story here?
The OP never entered a room that was occupied by a stranger (which is impossible without recoding the key)
The OP left his hotel room and when he returned, somebody had packed his belongings.
Let's hope it is not a St.Regis, by the way
So why do we need to name and shame the hotel?
BTW, what is a 'real violation' ?
Is the GM going to jail for this 'real violation' ?