I stayed two nights recently- my wife's last BOGO from the Club Carlson card:
Pros: We got a 7th floor (of 8) room with a north facing window that included partial water view.
The desk staff seems pretty competent. Check in went quickly and they could answer questions about the hotel and area.
I like the wood or pergo floors that the Radisson's seem to be adopting in guest rooms. I realize preferences may vary here, but wood seems like it can be cleaned better than carpeting.
Cons: Lots of little things that added up.
They pre-authorized over $400 for two free nights. This is of little consequence to me, but might matter to others.
The staff at the pool forgot my wife's drink. The next day they forgot the salad the people near us ordered. The pool does not have enough seating on warm days. They did not have enough wait staff the warm day we were there.
Spots of mildew were here and there in the room. Under the rim of the sink, on putty where they replaced a fixture in the shower. Strange shower drain gurgles when the toilet flushed. No mishaps, but I was worried.
One of two elevators was working.
It's hard to find the door the first time. We ended up circling the building. They Starbucks stickers on the Queens Quay facing windows make it seem like the Starbucks is the only thing in the front. Instead it is a small front desk. The door is on the north side of the building.
The Starbucks was out of hibiscus mix, vanilla, and brown sugar. I realize the hotel can not fix this in the short term.
After the first night the hotel did not have our room made up by 2 PM. The cleaning staff came in after two knocks at 2 PM. I was not quick enough to get to the door. Fortunately I had already changed. To make up for it on the second day (the day we were checking out) they came at 10 AM, knocked twice and opened the door. Check out time is noon and we had not interacted with the desk that day.
It was nothing horrible and certainly was a value for staying on points, but I think I will choose a hotel near Front Street, or Queens Street when I return to Toronto.