FlyerTalk Forums - View Single Post - The Shelbourne, Autograph Collection, Dublin, Ireland [Master Thread]
Old Aug 8, 2015 | 9:10 am
  #173  
ohmark
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20 Years on Site
 
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Originally Posted by SkiAdcock
Wow - based on your & MileageGoblin's reports, sounds like customer service has fallen off the cliff at this property. Really too bad.
Indeed.

About eight years ago, I posted, in this thread, this glowing review: http://www.flyertalk.com/forum/marri...ireland-2.html ( Post #27). For about a year afterwards, the reviews posted by others continued in this positive vain. But as the reviews continued through the years there appears to be a continual straight-line downward trend. Lowlights included a downgrade and then eventual elimination of what had been, arguably, the finest concierge lounge in the Marriott system, a dispute among the hotel's owners which adversely affected the property, and various service and other problems discussed above. Too bad, because the location of the property and physical renovation when it adopted the Marriott flag are both world-class.

Last edited by ohmark; Aug 9, 2015 at 11:04 am
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