I realize I'm pretty late to the party on this topic; OP has already resolved the situation. BTW, thank you
kokonutz for updating us on what you chose.
One thing I'm curious about... did you ask the owner if they would provide the refund (or a partial refund) in exchange for an
edited review? That would be my first inclination in a situation like this. I'd amend my review to mention the problems and credit the proprietor for taking responsibility. I'd also acknowledge that I received monetary compensation. Something like:
Staying at this beautiful property was part of my 'dream vacation' that I looked forward to. Alas, during the stay my family and I experienced several problems that the novice property manager could not address. The owner followed up with me after my stay, apologized for the bad management (vowing not to use that service again), and offered a refund for my troubles. I am giving 5 stars because appreciate how the owner took responsibility. I look forward to returning for a much more enjoyable stay in the future.