Hi purplestraw - fair enough, understood. Glad you finally got something at the end of it all ! (should stress I intended no criticism of your own approach......my comment was purely about excessive delay on the part of EK)

I have now had a good read of the small print T&C's relating to this guarantee, and I seriously doubt they could have made them any more onerous

I have a vision of the meeting at which this marketing tactic was first discussed, with various EK managers sitting around a table and saying ...."ok guys.....we need to make this offer look attractive BUT ..... at the same time we really must do everything possible to make life difficult for anyone thinking of claiming ....."

Came across this thread on the subject, dating back to 2011. Puts it all in perspective I'd say .....!

http://www.flyertalk.com/forum/emira...its-worth.html