Originally Posted by
varvara rodriques
I rented a car from Hertz at the Seattle airport location. I specifically asked if there would be any additional charges, the answer was negative. Several weeks after my return I received a credit card statement with $31 in charges by a company called PlatePass. I disputed the charge with AMEX and they informed me that PlatePass is a third party company through Hertz and told me my claim was denied. I contacted Hertz and they refered me to PlatePass. I avoided all toll roads and never even knew there was a device installed in my rental car, much less that I would be charged more than $4/day in administrative fees. Hertz did not give any information about this. I am a gold Hertz member.
How can Hertz use my credit card for third party charges? This is a scam and ripoff and I can't imagine that this is legal. I am still trying to fight this with Hertz. If they don't reimburse me, I will never use them again. Be warned!
It's in your agreement. That part, is your fault. Read it. They certainly can charge. ALL major rental car agencies basically do the same thing.
Now, as far as avoiding all toll roads, you are going to have to fight that with PlatePass. All I can say is, good luck. You're dealing with tolling agencies that make it their business to never give you a straight answer.