Originally Posted by
3Cforme
Canned responses have been around at AA a long time. I know somebody who was working for AA in the complaint response activity and was picking from available reply letters more than three decades ago. It's not new; it can't be blamed on Parker.
Yeah but 10 years ago it went something like this:
Me: I'm stranded in BUD because of a reissue problem when you processed an upgrade.
AA: Oh. Sorry. Can you hand the phone to the desk agent and we'll work it out.
----
Me: <Haven't flown in 4 months because I do all my flying at the end of the year>
AA: <Ring> Mr. Sinanju. We've noticed you haven't flown AA in a while. Is there something wrong? Anything we can fix?
Seriously... I received at least two, possibly three of those calls. Now:
Me: My traveling companion and I are stuck in KUL because of reissue problem when you processed an upgrade.
AA: I don't care
Me: But we'll be $1500 out of pocket if you don't help us with this
AA: I don't care
----
Me: <Haven't flown in a year after a decade of EXP because I do all my flying elsewhere since the KUL incident and another stranding before that>
AA: <Crickets>