FlyerTalk Forums - View Single Post - Bad First Class Experience - Contact AA or leave it?
Old Aug 5, 2015 | 2:20 pm
  #22  
cmd320
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Originally Posted by joepercussion1
Got a surprisingly quick, but seemingly canned response. Doesn't seem like much good will come of it, but hopefully something changes eventually.
All it really does is register a complaint on the subject you wrote them about. If they see enough issues in one area they may think about doing something. Most certainly a canned response, AA doesn't offer the ability to reply to CS agents anymore.
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