Originally Posted by
BearX220
UA has already signaled that it's not going to expend the effort to improve.
Originally Posted by
fly18725
The bolded statement is unsupported and your own (biased) supposition..
Originally Posted by
kop84
By consistently blaming anything but UA's lack of focus on running a good operation Smisek has opened UA up to such gratuitous attacks.
Clear signals that UA has settled into its current quality levels:
** Smisek's remark that striving for better than 80% OT yields diminishing returns.
** Smisek's decision to spend $3B on a stock buyback instead of investing in system upgrades.
** OT and completion rates that are worse than six months ago, when UA issued external communications boilerplate saying it understood the importance of reliability.
** Repeat paralyzing IT meltdowns with no explanation and no visible campaign to lower odds of recurrence.
** Dead silence from corporate in the face of disasters like Goose Bay or coverage from Reuters, WSJ, etc. portraying UA as degenerating.
Come on. This is United's new normal. That's not a "gratuitous attack." Them's the facts.