Plus the analysis from whatever genius thought it would be a good idea to reinstate the upgrades WITHOUT TELLING ANY"BODY and ALSO keeping phone agents in the dark so passengers that knew about it had to run a gauntlet in order to get put on the list.

Those were golden times. I missed ONCE from the first time I flew after the double secret upgrades were initiated until the put SEA-JFK back on the regular upgrade plan. I am sure that at least sometimes I got upgraded above people who would have been higher on the list if they had been put on the list.