cynicAAl

if it makes you feel better, then let them know. But I can promise you that AA is well aware of the situation. If they wanted to provide a better short-haul F product, they would invest in it. But as your situation indicated, people aren't wiling to pay for it (you got the last minute upgrade offer at check-in, which means that they couldn't sell it or even give it away to upgraders).

Lower your expectations and you'll be fine.

(also, on a 20 minute delay at the gate, there's nothing wrong with ringing the call button to ask for a drink - or just walk to the galley. It always works for me).