Originally Posted by MSPeconomist

This sounds to me like the hotel is deliberately and consistently overbooking higher category rooms and being cavalier when guests arrive and are downgraded, regardless of their elite status. I hope you reported the comments made by the front desk agent to Starwood. This is egregious behavior. It sounds like there wasn't any attempt at an apology.

Thanks for posting this. I have just added the Westin Times Square to my "do not stay" list.