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Thread: What is the SOP for a downgrade?
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Old Aug 4, 2015 | 12:35 pm
  #7  
miloworld
10 Years on Site
 
Join Date: Oct 2014
Programs: IHG Spire, Marriott
Posts: 577
This is sick, the fact that the agents said "we downgrade platinum guests regularly" with confidence is a huge problem.
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