FlyerTalk Forums - View Single Post - DL introduces Operational Performance Commitment for Corp Accts
Old Aug 4, 2015 | 8:29 am
  #16  
pbarnette
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Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
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Originally Posted by BearX220
Right now it is, but they're smack in the middle of merger chaos. And they're motivated to straighten things out and avoid the errors of their competitors. UA has already signaled that it's not going to expend the effort to improve.
AA was mediocre to poor, even before the merger. US, for all their faults, has been quite good for the past few years. Operational performance is definitely one area where US has a lot to teach the AA side of the house.
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