a SWISS ranking of airlines: long-haule-flights
a SWISS only ranking of airlines: long-haule-flights
(Publitest Zurich, july-99, sample: 1'000 frequent-swiss-flyers, published in Bilanz aug-99)
overall-ranking (6=very good, 1= very bad)
1) Singapore 5,08 (best in service, seat-comfort)
2) Austrian 4,91
3) Swissair 4,90 (best in safety)
4) Cathay Pacific 4,89
5) Crossair 4,83 (best in check-in)
6) Qantas 4,75 (best in punctuality)
7) Air New Zealand 4,74
8) Malaysia Airlines 4,73
9) Air Canada 4,66 (best N-American carrier)
10) British Airways 4,60
11) Thai 4,51
12) Finnair 4,50
13) Japan Airlines 4,47
14) Lufthansa 4,47
15) KLM 4,34
16) Sabena 4,26
17) Delta 4,25 (best US-carrier)
18) United 4,19
19) TAP Air Portugal 4,18
20) American Airlines 4,18
21) Alitalia 4,10
22) Air France 4,07
23) Continental 3,81
24) Iberia 3,68
25) Northwest 3,63
AVERAGE 4,50