Hi guys,
Just got off the phone with a Cathay Reservations agent. She had called to inform me that either I would have to pay the higher fare difference of revert to my original ticketing in economy...
To take you back to the start of this story was when earlier today I called up the reservations department asking them to upgrade me from Economy (V) to Premium Economy (R-class) for one sector (SYD-HKG). I was happy to pay the price they quoted me (approx HKD$4000) so that I had an upgradeable fare ad subsequently used my miles to upgrade to business. So far I was a happy chappie.
Later during the day I get the call from the agent informing me that the original change was done in error and if I wanted to upgrade to the fully upgradeable fare then the cost was HKD7000 being the cost of upgrading all sectors (SYD-HKG-CCU) to the Y class ticket. If this was not acceptable to me then they would revert me to my original booking. Now at this point in time I had no choice and reverted to my original booking but at the end of it I was quite unhappy.
In the past I have upgrade one sector by paying the fare difference. However those time did not involve an open jaw. I normally fly PER-HKG-CCU and return and have often upgraded (from economy to premium R class and then to J class using miles) just the PER-HKG sector or vice-versa and had no problems. So this time I was taken aback when I was informed I had to upgrade the whole first half of my journey.
Would love to hear from you guys if this is the case as per their fare rules or did someone again stuff up and cancel my upgrade. And if so what would be my recourse.
Looking forward to your thoughts,
Thanks in advance
Smooth
P.S. I'm Gold with Marco Polo