Originally Posted by
chix
It was giving me an error on AA.com stating there are technical difficulties and to try later.
Similar error on mobile.aa.com and the app.
BUT it is working now.
You guys are awesome!!!
The irony is that the res agents and AA.com agents (both regular and supervisors) all say it is impossible once checked in until at the airport.
This is a case where they need serious training. All they had to tell me was there is a glitch in the system this afternoon and I should just try later. The AA.com tech people are in the Phillippenes and there is a serious language barrier which made it even more frustrating to understand them and trying to explain it usually works.
There were definitely multiple glitches going on today as when I call from the phone number on file, it does not recognize me and I have to recite my AAdvantage number.
The APP was not working earlier today - it would not connect to the server for Android and gave HTML errors in an iPhone. But as you found out - generally the APP will allow a seat change post-checkin. I've never had luck doing that on the web as another reported above - except in the case of an upgrade clearing in which case you are no longer checked-in
for that upgraded segment, so you can change seats and reprint the BP - which checks you back in - as I understand it.