Flew HKG-LHR on CX255 and then connected onto a domestic leg from LHR-TXL on BA yesterday, all flights booked under the same itinerary. We were delayed out of HKG as there was congestion over Chinese airspace, which was right in the way of the flight path to LHR. The flight landed at LHR 50 minutes late, and we had just over 90 minutes transit. Thankfully the "invitation to fasttrack airport security" pass given to us by CX was a big help. We were able to make our connection, and were subsequently opupped to Club World at the gate .

Fastforward to Berlin, we waited at TXL's baggage carousel, only to discover that our luggages did not arrive with us. We went to the "baggage service center" to file a claim. I presented the baggage identification tags issued at HKG, and the agent filed the claim, and later gave us a reference number to track our bags on worldtracer.aero. I never even knew about this online service until yesterday. I'm very surprised though that the agent at the baggage service center never scanned the identification tags, he only recorded the number on it to file the claim. I always believed that scanning the barcode on the tag would indicate to us the exact location or last known location of the bag, is that not the case?

I decided to look up the suggested connection times of Heathrow airport after getting to the hotel, and found that the minimum connection time for Terminal 3 to Terminal 5 was 90 minutes! We had over 90 minutes to connect even though our CX flight was delayed, meaning that our connection was legal, and they still messed up our bags.

Needless to say, there will be some urgent shopping at Berlin for clothes. And the fact that we had more than 90 minutes to connect at LHR makes me think that I'm eligible for compensation. Does anyone have experience with sending CX shopping receipts and receiving compensation in return for delayed luggage?