Other hotels should take this example of Customer Service and learn from it. Park Hyatt in Sydney charged me 70% of the normal room rate when I went to Canberra for the weekend just so I could leave me things in the room - and that was after negotiation! However, I got my Hyatt points from Sydney and Canberra though !

Which hotel are you staying at, Empress?

[This message has been edited by Celestar340 (edited 06-28-1999).]